Privacy Policy

Personal Information

Personal information: The types of personal information or personal data we may collect about you include:

• your name;
• images of you;
• your contact details, including email address, mailing address, street address and/or telephone number;
• your marital status and/or anniversary;
• your age and/or date of birth;
• your credit card details;
• your demographic information, such as postcode;
• your preferences and/or opinions;
• login details for social media accounts;
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

• to provide our services to you;
• to enable you to access and use our Site, associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have; and
• if you apply for employment with us, to consider your employment application.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• payment systems operators;
• sponsors or promoters of any competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
• third parties to collect and process data (we currently use Google Analytics, Active Campaign, Autopilot, Chargebee, Freshdesk and Freshsales, Power BI, Qlik to help us process your data).

Where we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy.

Please note that we currently use the following third parties to process your personal information:

• Google Analytics
• Autopilot
• Active Campaign
• Chargebee
• Freshdesk
• Freshsales
• Power BI
• Qlik

By providing us with personal information, you consent to the disclosure of your personal information to third parties who are outside Australia and if you are an EU citizen, to third parties that reside outside the EU.

How We Treat Sensitive Information

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.

We do not collect sensitive information as part of our services but if we ever do request sensitive information from you, we will always ask for your consent first and you will always have the option of refusing your consent.

Our Responsibilities Under the GDPR

As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of European Union (EU) citizens. If you are an EU citizen, your personal data will:

• be processed lawfully, fairly and in a transparent manner by us;
• only be collected for the specific purposes we have identified above and not further processed in a manner incompatible with those purposes;
• be collected in a way that is adequate, relevant and limited to what is necessary;
• be kept up to date, where it is possible and within our control to do so;
• be kept in a form which permits us to identify you, but only for so long as necessary;
• be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.

We have the following measures in place:

• Data protection policies: Internal policies setting out where and how we collect, store and use personal information.
• Right to erasure: You may ask us to erase personal information we hold about you.
• Right to restrict processing: You may ask us to limit the processing of your personal information.
• Notification of data breaches: We will comply with the GDPR in respect of any data breach.

Your Rights and Controlling Your Personal Information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 16 years of age, you must have your parent or legal guardian's permission.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

Access and data portability: You may request details and copies of the personal information that we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate.

Complaints: If you believe that we have breached the Australian Privacy Principles or an article of the GDPR, please contact us with full details. You also have the right to contact the Office of the Australian Information Commissioner.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications, please contact us or use the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/.

Links to Other Websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.